[Synthesized from academic records + research fields]
Research interests: Job Satisfaction and Organizational Behavior, Management and Organizational Studies, Customer Service Quality and Loyalty, Human Resource Development and Performance Evaluation, Social Capital and Networks
Affiliation: The University of Birmingham
Recent publications: "Later-working-life social entrepreneurial identities: a dynamic self-categorisation framework"; "The commercial meal experience in Context: An exploration with frequent travelers"; "Researching trust in public governance: methodological considerations and approaches"
Job Satisfaction and Organizational BehaviorManagement and Organizational StudiesCustomer Service Quality and LoyaltyHuman Resource Development and Performance EvaluationSocial Capital and Networks
